Orders are dispatched to the address supplied at checkout. Delivery options, and any charge for that address, are calculated during checkout and displayed before payment is taken.
When an order leaves us you receive a confirmation, and tracking is included wherever the carrier offers it. Thereafter, the delivery estimate shown on the tracking page is the carrier's own estimate rather than a commitment from us.
If a parcel is damaged in transit, or fails to arrive, contact support@qankyaq.com quoting the order number. We open the carrier claim; you should not have to.
Customs duties or import charges, where the destination applies them, are determined by that country's customs authority.